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Willikins is the butler of Sybil Ramkin and, after their marriage, Sam Vimes. In his role as butler, he is a paragon of civility, only mildly disapproving of Vimes's uncouth habits. Though Vimes remains uneasy with the idea of having a servant, he seems to have accepted the idea. This is possibly because of Willikin's distinctly non-butler like abilities, as revealed in Jingo. Willikins is shown to be an exceptional fighter, and an abnormally violent one at that. In his youth, he was a member of the Shamlegger Rude Boys, and used a hat/cap sewn with sharpened pennies as his weapon of choice. This weapon could take someone's eye out, "with care". This ability is very handy during a dwarf attack on Vimes's home, in which Willikins deals with the intruders with a convenient ice knife.

During the brief war in Klatch (see Jingo), Willikins kills a few more, bites off a nose during hand-to-hand combat and turns out to be an exceptional sergeant in his own right, of whom his men are proud enough to insist to Sam Vimes that "he ort to get a medal, sir".

His butlerian skills are evident throughout the books, when he is "as fat as butter and as shiny as schmaltz", when he coughs in a certain way, the way he requests that Vimes removes his razor before he (Willikins) reads out a bit from the Ankh-Morpork Times that he has worked out that Vimes will react violently to, and the quiet but competent way he goes about his business.

Willikins the butler is not to be confused with another Willikins who was a young actor with Vitoller's Men when Tomjon was a baby.